- I just signed up and I want to get started right away.
- When are publications ready?
- I don't have Constant Contact, can I still use your service?
- How long does it take for my customer to receive the newsletter once I return my proof personalization requests back to you?
- It seems like I'm paying for an extra month?
- I just received a proof but it doesn't contain any of my information?
- How do I cancel my subscription?
- How do I upgrade my subscription?
- I meant to cancel my membership but forgot. Can I get a refund?
Do you have a question not answered here? We are happy to help.
Please contact our service department
I just signed up and I want to get started right away. What do I do?
Once your payment has been complete you will receive a series of training e-mails with instructions. If you do not receive these training e-mails within 48 hours please contact our service department. Your membership begins the next month, so if you subscribe in June, your payment is for July participation. It takes time to learn how the SUN system works and we need to setup your account. Please note that for the month you signed up all messages you receive are only informational e-mails so you can begin familiarizing yourself with the process, next month you will begin to participate. At any time during your initial month before the last two days of the month you can cancel your membership and receive a 100% refund, no questions asked. It's my guarantee.
I do receive requests every once in awhile to start the same month the member has joined. There is a great deal of information you as the customer must gather and provide for your personalized account configuration. I then take the information and create your personalized database and integrate it into my processes. As you can see starting a subscription in the same month you join does add an effort on both our parts. I'm a service oriented business so if a member is dedicated to starting the same month they joined I will ask that the new member pay the current month's subscription plus a $20 expedite fee. Here's an example: Suzie Stamper joins the SUN Premier membership on June 5th. Her initial subscription paid on June 5th is actually for July. If Suzie would like her newsletters to begin in June she will need to pay June's subscription rate of $15 + $20 expedite fee. If you are interested in my Begin Now Special Service there is an option to request this during in the shopping cart. Proceed to our subscription page, select the subscription you are interested in and click on "BUY NOW". In the shopping cart on the bottom there is an option to select both the BEGIN NOW Expedite Fee and Payment.Back to Top
When are the newsletter available for reviewing?
The dates during the month that mailings are available for reviewing and requesting can change within a given month for a couple of reasons. The first reason is my schedule is based on SU's schedule. Changing to a new catalog or promotion dates may change the newsletter schedule. The second reason is I'm a small business so I do schedule in vacations every once in a while.
I do post a monthly schedule similar to this one for members on or before the first of each month. Most months I go by the following schedule:
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I don't have Constant Contact, can I still use your service?
If you are not ready to expand to a Constant Contact account, I will be happy to host your subscriber list for you for free. I do ask during you check-out process to pay a small one-time only setup fee ($20.00) to offset the setup cost. What is included with hosting?
There is no importing feature, all address will need to be manually entered into the new system. Please see my privacy statement.I do have members who use iContact and VerticalResponse. Although I do not have the means to test these service my current customers say they work great.
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How long does it take for my customer to receive the newsletter once I return my proof personalization requests back to you?
The updated newsletter is called the FINAL COPY. The FINAL will be sent to your current customers within 2 business days. If you are using Constant Contact the files will be sent to you within the same timelines.
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It seems like I'm paying for an extra month. I've processed two payment already and I haven't sent out a newsletter yet?
This can be confusing, especially to members who sign-up for the SUN services in the beginning of the month.
A new member can sign-up anytime in the month - it could be on the 3rd or the 23rd of the month. I didn't want to short anyone with partial months so the membership actually begins the following month. During the initial month you receive the same information as current members, a tutorial and I'm at your service to answer any questions you have. Your account will be setup by the last date of the sign-up month given normal lead time. The time spent during the initial month which includes setting up your account, creating a web space, receiving current newsletter proofs, creating a signature file and receiving answers to your questions is totally free of charge, my compliments.
Example:
You signed up on the January 5th so you have a PayPal charge on 1/5. February 1st is when membership starts and we generally don't send out a newsletter proof until the 3rd of the month. Unfortunately it feels like you have barely sent out a newsletter and you are receiving another charge for on 2/5. It can be alarming but the charge for 2/5 is actually for March.
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I just received a request to review a proof but it doesn't contain any of my information?
A proof is an example newsletter for you to review and request your personalization to. I use a fictional demonstrator called Suzie Stamper. Think of it like working with a tailor. The tailor will show you a sample of a suit that is available to have customized. The tailor will take your measurements, fabric and color preferences and then make up the suit just for you. I do the same thing (although I have already asked and stored much of your personalizations such as name, phone, etc). When I send you a sample proof all you have to do is request personalizations to the newsletter (coupon, message, etc.) and then I create newsletter just for you with all your personalization.
Please note: this can be very confusing to Canadian demonstrators since the proof is a U.S. version. Please know that I will change the newsletter to the Canadian version prior to sending you the final. I apologize for this confusion. At this time I don't have enough Canadian members to afford creating a new system. I hope in the very near future that will change.
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How do I cancel my subscription?
We are sorry to see you go! You can cancel your membership any time by signing into your PayPal account (instructions below). PayPal members may easily cancel subscriptions from their transaction history. A subscription can be canceled up until the day of the next scheduled payment. Please note payments are a month ahead. If you cancel before your June PayPal subscription transaction, your last month will be June. If you cancel your subscription after your June PayPal subscription your membership will end in July.
If you run into any trouble or have paid by credit card you may contact our Service Department and we will work with you to make sure it gets cancelled.
Here's How to cancel in PayPal:
Login to your PayPal account www.paypal.com
Click the My Account tab.
Click the History tab.
Select Show Subscriptions.
Click the Details of the Subscription Creation in question.
Click Cancel Subscription.
You have successfully canceled the subscriber's subscription.
Below is a PayPal Subscription Search Button.
If you need assistance please contact me.
How do I upgrade my subscription membership?
At this time to upgrade your service you will need to cancel your current membership as described in the Cancel your Subscription section and then sign-up for the upgraded subscription.
If you run into any trouble you may contact me and we will work with you to make sure it gets cancelled.
I meant to cancel my membership but forgot. I cancelled now, can I have a refund for this month?
Sorry, but cancellations are not retroactive. We do not offer full or partial refunds for late cancellations or when cancelling your subscription in the middle of the subscription period. You must cancel your membership before the next payment in order to not be charged. Once you have cancelled you will continue to have access to membership privileges through the date you are paid. Back to Top
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Debbie McNeill ALL RIGHTS RESERVED
Privacy Statement Subscriptions Contact Me
Revised:
04/24/09