Debbie McNeill
CraftyPerson Production
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Frequently Asked questions

Do you have a question not answered here? We are happy to help.
Please contact our service department

 


I just signed up and I want to get started right away. What do I do?

Once your payment has been complete you will receive a series of training e-mails with instructions. If you do not receive these training e-mails within 48 hours please contact our service department. Your membership begins the next month, so if you subscribe in June, your payment is for July participation. It takes time to learn how the SUN system works and we need to setup your account. Please note that for the month you signed up all messages you receive are only informational e-mails so you can begin familiarizing yourself with the process, next month you will begin to participate. At any time during your initial month before the last two days of the month you can cancel your membership and receive a 100% refund, no questions asked. It's my guarantee.

I do receive requests every once in awhile to start the same month the member has joined. There is a great deal of information you as the customer must gather and provide for your personalized account configuration. I then take the information and create your personalized database and integrate it into my processes. As you can see starting a subscription in the same month you join does add an effort on both our parts. I'm a service oriented business so if a member is dedicated to starting the same month they joined I will ask that the new member pay the current month's subscription plus a $20 expedite fee. Here's an example: Suzie Stamper joins the SUN Premier membership on June 5th. Her initial subscription paid on June 5th is actually for July. If Suzie would like her newsletters to begin in June she will need to pay June's subscription rate of $15 + $20 expedite fee. If you are interested in my Begin Now Special Service there is an option to request this during in the shopping cart. Proceed to our subscription page, select the subscription you are interested in and click on "BUY NOW". In the shopping cart on the bottom there is an option to select both the BEGIN NOW Expedite Fee and Payment.
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Do I need to have an Email Publishing Service?

Yes! My services and newsletters are top-notch and will require a professional email publishing service where you import the final personalized newsletter into to be published by you or by SUN Newsletter Assistance Program.  This will give you full control of your customers names and when you publish the newsletters to them.

If you are using Constant Contact, MailChimp, MyNewsletterBuilder, WHAMCart, iContact, VerticleResponse, AWeber or Stampin' Up! DBWS, my newsletters have been tested in these mail applications.  Please see the complete list with my table listing recommended services on my membership page, some are no-cost.

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How do I upload a picture or a document for the newsletters?

Most members have already uploaded their files/pictures to their blogs or DBWS gallery. If you donít have either and would like to frequently upload pictures and files then I recommend using Google Docs or DropBox.

Part of your SUN membership includes a place where files can be kept on the Internet. If you have a file that you would like to have your customers download, we can store that for you on the world wide web. This might be a special flyer you produced for an event, a handy pattern or something similar. If you do, please send it to members@craftyperson.com and we'll "host" the file for you and tell you how to retrieve it. FYI - There is a limit of storage of 10 meg.

If you would like me to host a file for a specific newsletter, please send me the document in advance of requesting your newsletter. We will upload the file and send you the link back so that you can include that information in your newsletter request form.

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When are the newsletters available to the Members?

I publish a schedule for the month on the 1st of every month. The schedule can change from month to month due to Stampin' Up!'s promotional schedule and my personal schedule. To keep the costs low for my members, I'm a one-woman show so from time-to-time I do ask for flexibility in the schedule for my vacations. I create a newsletter proof for members to review and then request the newsletter with their personalization (See Process). In general, the proofs are available on the following days of the month:

  • DBWS Promotional Newsletter Ė 1st day of the month
  • Monthly Newsletter - 3rd day of the month
  • Downline Newsletter - 8th day of the month
  • Samples Newsletter - 15th day of the month

Members will plan their campaigns so they are not sending the newsletters at one-time during the month. Many members say it helps them to plan out their month better as I'm sending reminder when a newsletter proof is ready. I hope that make sense. If not, please contact the service desk and we will be happy to answer your question personally.
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How long does it take for my customer to receive the newsletter once I return my proof personalization requests back to you?

The updated newsletter is called the FINAL or MERGED COPY. The FINAL will be sent to you within 2 business days unless otherwise noted. 

Our business day ends at 5:00 p.m. Pacific Time.

  • Submit by end of business day on Monday, you should receive a newsletter by Wednesday midnight
  • Submit by end of business day on Tuesday, you should receive a newsletter by Thursday midnight
  • Submit by end of business day on Wednesday, you should receive a newsletter by Friday midnight
  • Submit by end of business day on Thursday, you should receive a newsletter by Monday midnight
  • Submit by end of business day on Friday, you should receive a newsletter by Tuesday midnight
  • Submit on Saturday, you should receive a newsletter by Wednesday midnight
  • Submit on Sunday, you should receive a newsletter by Wednesday midnight

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It seems like I'm paying for an extra month. I've processed two payment already and I haven't sent out a newsletter yet?

This can be confusing, especially to members who sign-up for the SUN services in the beginning of the month.

A new member can sign-up anytime in the month - it could be on the 3rd or the 23rd of the month. I didn't want to short anyone with partial months so the membership actually begins the following month. During the initial month you receive the same information as current members, a tutorial and I'm at your service to answer any questions you have. The time spent during the initial month which includes setting up your account, creating a web space, receiving current newsletter proofs, creating a signature file and receiving answers to your questions is totally free of charge, my compliments.

Example:
You signed up on the January 5th so you have a PayPal charge on 1/5. February 1st is when membership starts and we generally don't send out a newsletter proof until the 3rd of the month. Unfortunately it feels like you have barely sent out a newsletter and you are receiving another charge for on 2/5. It can be alarming but the charge for 2/5 is actually for March. It doesn't appear you are getting very much for your first month investment but in fact there is a full month of hidden treasure for you.

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I just received a request to review a proof but it doesn't contain any of my information?

A proof is an example newsletter for you to review and request your personalization to. I use a fictional demonstrator called Suzie Stamper. Think of it like working with a tailor. The tailor will show you a sample of a suit that is available to have customized. The tailor will take your measurements, fabric and color preferences and then make up the suit just for you. I do the same thing (although I have already asked and stored much of your personalization such as name, phone, etc). When I send you a sample proof all you have to do is request personalization to the newsletter (coupon, message, etc.) and then I create newsletter just for you with all your personalization.

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How do I cancel my subscription?

I will be sorry to see you go! You can cancel your membership any time by signing into your PayPal account (instructions below). PayPal members may easily cancel subscriptions from their transaction history. A subscription can be canceled up until the day of the next scheduled payment. Please note payments are a month ahead. If you cancel before your June PayPal subscription transaction, your last month will be June. If you cancel your subscription after your June PayPal subscription your membership will end in July.

If you run into any trouble or have paid by credit card you may contact our Service Department and we will work with you to make sure it gets cancelled.  Please allow three business days prior to your subscription payment date.

Here's how to cancel in PayPal:

Login to your PayPal account www.paypal.com
Click the My Account tab.
Click the History tab.
Select Show Subscriptions.
Click the Details of the Subscription Creation in question.
Click on the Reference Number.
Click Cancel Subscription.
You have successfully canceled the subscriber's subscription.

Below is a PayPal Subscription Search Button.


If you need assistance please contact me.

 


How do I upgrade my subscription membership?

At this time to upgrade your service you will need to cancel your current membership as described in the Cancel your Subscription section and then sign-up for the upgraded subscription.

If you run into any trouble you may contact me and we will work with you to make sure it gets cancelled.
 


I meant to cancel my membership but forgot. I cancelled now, can I have a refund for this month?

We do not offer full or partial refunds for late cancellations. You must cancel your membership before the next payment in order to not be charged. Once you have cancelled you will continue to have access to membership privileges through the date you are paid.

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