Frequently Asked Questions

Class in a Flash is produced every month.  There are three ways in which you can subscribe to Class in a Flash: Monthly Subscription, 6-month Subscription or Individual Issues.  We have developed this system to be delivered to you every month in your e-mail box. 

What products do you offer and how does your service work?

• Class in a Flash planners are produced every month. There are three ways in which you can purchase Class in a Flash: Monthly membership, 6-month membership or Individual Issues. Our memberships work similar to a magazine subscription. Your class planners are delivered to you on the 10th of every month in your e-mail box. Individual issues are available for immediate download after purchase.


• Club in a Flash planners are not monthly memberships, but a one-time purchase that gives you immediate access to all the materials to start planning your event in the moment.

What is the difference between Class in a Flash and Club in a Flash?

• There are two main differences between the Class in a Flash and Club in a Flash services. The first difference is when the planners are available. Class in a Flash is a monthly membership, so class planners are sent to our members on the 10th of each month. We post back issues to our store a few days later where they can be purchased individually. Club in a Flash planners are intended as individual stand-alone services and are released directly to our store when available. If you are on our email list you will receive an email announcing each new planner.


• The second difference between the two is with the scale and intended use of the planners. Class in a Flash planners generally consist of a few projects. They can be completed in a single 2-3 hour class or use parts of the project for workshop demonstrations. Club in a Flash planners have larger-scale projects and are designed for 4-6 hour stamp camps or 3, 6 or 12 month clubs, though some can be used for classes or even workshops.

I am a Class in a Flash member; will I see all the same documents in Club in a Flash?

• Most of the documents are very similar. You’ll be sure to see our most popular features in both planners, including the Demonstrator Planner, Customer Detail Instructions, Customer Summary Instructions, Blog Text, Marketing Flyer, Templates (if used) and Marketing Photos. One feature unique to Class in a Flash is the Card Template document. Because of the nature and scale of the Club in a Flash projects, alternate project samples are not always available, but may sometimes be included.

Why is this product so inexpensive?

• You have seen other class planning services designed for demonstrators for so much more and you wonder why Class in a Flash is less? Class in a Flash can provide our class projects for less because we offer class projects more consistently as a monthly membership. Because Class in a Flash is a membership service we can offer reduced rates because we know that our costs are covered by our members.
  
  Club in a Flash, while more than Class in a Flash, is still a tremendous value for you. The detailed planners offer large-scale projects intended to help you plan a 3, 6 or 12 month club, large-scale party, stamp camp format and can be sold as project instructions directly to your customers. The purpose of Club in a Flash is to enable you to offer large-scale projects to your customers that you many not normally have time to plan and offer otherwise, and we provide inspiration on how to break down these larger projects and have your clubs planned months ahead of time!

What are the Payment Options?

• We accept Credit Cards and PayPal Payments. You will see both options on the checkout screen at the bottom. At this time our shopping cart cannot process recurring payment memberships with PayPal. Visit our PayPal page for more information. We do not accept personal checks or money orders.

When/How will the issues be sent?

• Every month we will send members one Class in a Flash class planner on the 10th of the month. If you joined between the 1st and the 9th of the month, your membership will start the same month as you joined. If you joined on the 10th or after then you will receive the class planner published on the 10th of the following month. Membership information will be contained at the bottom of each class planner.

What kind of project types can I expect?

• Projects will vary from month to month. Showcasing the variety, versatility, ease, enjoyment and functionality of stamping will be a focus when designing projects. We carefully theme projects to help you showcase products and teach techniques to your customers. Even if the project isn't your personal style it will appeal to many of your customers. Class in a Flash also offers suggestions and photos for using alternate stamp sets and color combinations to allow you to re-create the project to your style or for other occasions! We are always happy to get your suggestions! Add project suggestions to our blog.

How can I use this information?

• We provide many resources to make your life easier in doing business with your customers. You can provide the marketing photos and flyers to your customers through the following media options: give, post to your SU and personal websites, blogs, newsletters, email and snail mail. Please do not forward to a community or team website, your downline, sideline or upline. Please refer them to our website http://classinaflash.com instead. Our original artwork, templates and ideas are supplied for your customer business and may not be used for publications or contests. Only by limiting distribution to our members  can Class in a Flash continue to be offered to you at an affordable rate.

Will I have time to order supplies?

• Yes! Projects are planned and released two months prior to the holiday, season or other event they are designed for, giving you time to order supplies, plan your class and invite your customers. We even have a handy planning tool to help you stay on track. Download the Class in a Flash Checklist for Marketing and Preparing your classes here.

What if I don’t have the supplies used in a class planner?

• It’s not necessary to own every item in the catalog to use Class in a Flash planners. We do release the class planners two months in advance of seasons and holidays so you have plenty of time to advertise to your customers and purchase needed supplies.
  

However, most projects are easily adjusted by substituting stamp sets and Designer Series Paper so it isn’t necessary to follow the exact supply lists provided. Some class planners are more specific to a supply item, for example a specific punch. Generally these are smaller investment items. To minimize your costs large investment items like the Big Shot are occasionally used in Class in a Flash alternate samples and in Club in A Flash projects, but not in standard Class in a Flash class planners. In the case that you need to purchase supplies you can cover the cost of those supplies with your class fee or consider offering a product based class that includes the products for each customer attending. This helps your sales and gives customers a chance to use and become familiar with their new product.

You can even choose not to hold classes, but use your class planners in other ways such as; offering the Customer Instruction Summary or Detail file with a minimum purchase, using the photos on your DBWS, blog or newsletter as inspiration for your customers, selling the Customer Instruction Summary or Detail files with or without products, using the Products Highlighted features and benefits statements from the Demonstrator Planner as blog entries or brief newsletter educational pieces. See our April 2009 Tip of the Month – It Pays for Itself for more ideas on making the many pieces of Class in a Flash work for you.

• Our current offering includes United States and Canadian pricing. The class planners include cost analysis, supplies and shopping lists all set-up with the United States and Canadian dollars. The instructions are American English and measurements in inches, not metric. Currently members from all SU regions use our class planners as inspiration and make the necessary cost and measurement adjustments. We are excited about the new regions joining the SU family and are continually evaluating  the possibility of expanding our services based on interest levels. Please let us know if you are from one of the other SU global areas. We are very interested in your thoughts and input about  offering the services to your area.

I live in Canada, Australia, New Zealand, France, Germany or the UK, can I purchase from Class in a Flash?

• Absolutely! We are fortunate to have customers from all regions where Stampin' Up! operates! Here's what you need to know about how international purchases are made. Prices for Class in a Flash products are in US Dollars. Prices on international purchases are calculated by your credit card company based on the daily exchange rate and charged to your card in your home currency. Some credit cards charge a nominal fee for international purchases. You can contact your credit card company for their policies on international purchases. If you are purchasing internationally we love to hear your feedback as we are always evaluating the option of expanding and offering regional versions of Class in a Flash, but we need to hear from you!

Are back issues of Class in a Flash available for purchase?

• Yes! Back issues of Class in a Flash are available on an individual basis. Costs for individual issues are higher than the discounted rate our members pay due to the time and expense involved in storing, billing and providing individual copies. Back issue pricing is $9.97 per issue. Back issues with retired products are available in our Clearance Bin at discounted rates. Our members benefit from reduced costs. When you purchase a back issue it will be available for immediate download after payment is received. You will only have 24 hours to download the information.

Can I sell the Customer Instructions outside of a class or without supplies? Can I sell online?

• We appreciate that you want to share our class planners with your customers and that you want to do it within the “rules” of your Class in a Flash membership. Your willingness to do so allows us to keep the open formats you love and continue to offer Class in a Flash so affordably. We know it can all be a bit confusing, so hopefully this will help clarify what is permissible use of our products.
  

The Customer Instruction and Customer Instructions Summary documents may be sold  to your customers in person, email, snail mail or online from your SU website, personal website or blog. They may be sold to your customers with product or alone. They may not be sold or given in public forums, public groups or auctions sites such as SUDSOL, Splitcoast, Yahoo, Google, eBay, Etsy, etc. You may give away the Customer Instructions and Customer Instructions Summary to your customers as an incentive with purchase or other promotion. You may not  place the instructions on your blog for anyone to download or see as that would be the same as sharing in a public group. Please adhere to the policies provided in the Stampin' Up!(r) Demonstrator Manual in regards to marketing your business online.

Customer Instructions or other class planner materials may not be sold or given to other Demonstrators, as this would be in competition with us here at Class in a Flash! You must confirm that the purchase is being made by a customer not a Demonstrator by using the language following in bold with your posted classes.

“Please note these classes are not available to Stampin' Up! demonstrators. If you are a Stampin' Up! Demonstrator please contact me for more information.”

If you receive contact from a Demonstrator please have them visit www.ClassinaFlash.com or contact us at service@craftyperson.com. Only by limiting distribution to those Demonstrators who have purchased Class in a Flash can we continue to offer the service to you at an affordable rate. Thank you, we truly appreciate your understanding and support! If you have any questions or concerns please contact us at service@craftyperson.com.

How do I cancel my recurring payments?

• It is important to us that you can cancel your membership as easily as you can join. Although, we think, when you see the value of our service you’ll want to remain a member! Every month we send you a receipt for your membership which includes cancellation instructions. We also include the instructions in your welcome email. Please take a moment now to bookmark this web page in your browsers favorites folders so you can refer back to these instructions.
  
  Recurring monthly members may cancel their memberships from their PayPal account: no questions asked, no long term commitments required. A membership can be canceled up until the day before the next scheduled payment. For PayPal members please visit our PayPal Web page. If you have any problems or are paying by credit card please visit our Contact Page. We can request a cancellation on your behalf although please allow up to 3 days.
  
  Sorry, but cancellations are not retroactive. We do not offer full or partial refunds for late cancellations or when cancelling your membership in the middle of a membership period.

I'm not very technical, can I still participate?

• Computers can be fussy can't they? It is best that you are familiar with downloading files to your computer and understanding the different files types available. We provide generic instructions. If you need help, visit our technical page for information. IF you have more questions please email us and we will do our best to assist.

Are there any special software requirements?

• All materials are provided in Adobe Acrobat for viewing and printing. Most computers come with this software. The software is available for download.
  
  We provide a duplicate copy of the Customer Instructions, Customer Instructions Summary and Marketing Flyer in Microsoft Word to allow you to personalize the content. Class in a Flash membership is all about downloads and we give you lots of value. We recommend a fast internet connection or a lot of patience. Please note we do not provide services or training on how to modify your documents or use the software. For technical tips and tricks please consider subscribing to our Technical Solutions Newsletter.

I did not receive the monthly class planner in my email inbox on the 10th of the month?

• We are very consistent about sending out the Class in a Flash class planners on the 10th. Being consistent is very important to us so that we are a resource you can rely on. Unfortunately, there are many reasons why you might not have received the class planner. Here are some suggestions to look for. If, after trying these suggestions, you do not come across the class planner please contact us at service@craftyperson.com.


• Some Internet Service Providers automatically block unfamiliar e-mail addresses. Sometimes these e-mails are delivered to the Junk or Quarantine folder, and sometimes they are never received at all, unless they are marked as safe.


• Please adjust you spam filters to allow e-mails from @craftyperson.com and @classinaflash.com


• If you are consistently not receiving our class planners or our Tip of the Month emails, you may want to submit an alternate e-mail address. Do you have a Google, MSN, Hotmail, Yahoo!, or other personal e-mail addresses that you are willing to share?

Do you market this product to the public?

• Class in a Flash is exclusively available to Stampin' Up!® demonstrators.
  
  Our members, however, can market the Customer Instructions, Marketing Flyer, Blog text and photos to their customer base. Members may not market or sell to other demonstrators, because that would be in direct competition with us, which we know you wouldn’t intend to do. The Demonstrator Planner and Card Layout template are copyright material and cannot be sold, transferred or distributed in any way to anyone other than the purchasing Class in a Flash member. In order for us to keep prices low and continue to make our product available to Stampin' Up!® demonstrators at a reasonable cost, we require a volume of demonstrator members. We appreciate your support!